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Parmjit Singh

Service Management Specialist – Transformation Leader – AI Ethicist - DEI Advocate

www.parmjitsingh.uk  -  parmjit_singh@hotmail.co.uk -    M: 07419 747032 - LinkedIn: linkedin.com/in/parmjisingh140

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Profile

Global IT Delivery & Transformation Leader with 20+ years’ experience driving service excellence, digital transformation, and business growth across multiple industries (Retail, Public Sector, Financial Services, Outsourcing). Proven record of managing £10m–£40m+ contracts, recovering failing accounts, and leading global teams to deliver high performance. Expert in SIAM, IT Service Management, Cloud, Automation, and AI ethics, with strong commercial acumen and the ability to influence at board and CxO level. Recognised for building client trust, driving operational efficiencies, and delivering measurable business outcomes.

 Key Achievements

  • £40m+ TCV growth: Expanded Atos’ global Quick Service Restaurant account across Europe & China.

  • Account turnaround: Rescued underperforming Office Depot/Viking account, secured £35m renewal, and expanded to Cloud & NOC services.

  • Transformation leadership: Designed and executed global transformation model standardising people, process & technology across 20+ countries.

  • Service Innovation: Introduced automation, chatbots, and AI-driven service desk enhancements to improve efficiency and client satisfaction.

  • P&L Leadership: Delivered sustained profitability for public-sector and retail accounts exceeding £11m annual revenue.

 Core Competencies

Service Delivery & Transformation: SIAM | ITIL | Cloud & Infrastructure | Automation | AI & Digital Ethics
Leadership & Strategy: P&L Management | Board-Level Stakeholder Engagement | Workforce Management | Change Leadership
Commercial & Growth: Account Management | Contract Negotiation | Bid Management | Pre-Sales | Business Development

Career Experience

Atos Global – Account Executive, Retail & Hospitality
Jan 2021 – Present

  • Spearheaded strategy for a premier global QSR client, achieving £40m TCV growth through expansion in Europe and China.

  • Drove a global transformation programme to standardise people, processes, and technology across operations.

  • Took additional responsibility in Bid Management & Service Excellence, ensuring continuous improvement.​

 

Atos Global – Pre-Sales Manager, Retail
Aug 2020 – Jan 2021

  • Created tailored propositions and use cases for bids, supporting new business wins.

  • Led marketing initiatives within the Retail & Hospitality practice, collaborating across geographies.​

 

Atos UK&I – Head of Service Management (UK)
Dec 2019 – Aug 2020

  • Established strategy and standards for all Service Management colleagues.

  • Ensured ISO20001 compliance and introduced financial management tools to SDMs.

  • Championed adoption of next-gen service management tools for transformation.​

 

Atos UK&I – Principal Public Sector Lead
Jul 2018 – Dec 2019

  • Managed 25 Service Management professionals across a public-sector portfolio.

  • Implemented governance framework and 4C’s (Client, Compliance, Cost, Capabilities) to raise client satisfaction.​

 

Atos North America – Global Service Director (RTS)
Aug 2017 – Jul 2018

  • Led global Service Desk for a major fast-food chain in UK & China.

  • Delivered automation & chatbot roadmap, presented at international conferences (Portugal, Florida, Shanghai).

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Atos Global – Client Manager, Office Depot/Viking
Sep 2016 – Aug 2017

  • Rescued underperforming account, secured £35m renewal, and expanded to Cloud services.​

 

Northgate Public Services – Client Director
Dec 2010 – Sep 2016

  • Directed service delivery & profitability of major local authority accounts.

  • Cultivated trusted client relationships, opening new transformation opportunities.​

 

Unisys – Global Device Manager
Jul 2010 – Dec 2010

  • Managed 80,000 devices across Americas & Europe, overseeing global operations from Bangalore.​

 

Serco – Client Manager, Public Sector
Sep 2006 – Jul 2010

  • Managed £15.5m account, exceeded growth targets by £4.3m.

  • Delivered Common Delivery Platform and offshoring programme.​

 

Atos Origin – Service Delivery Manager / Transition Manager
1997 – 2006

  • Managed £11m+ IT outsourcing account across UK, Europe & Far East.

  • Delivered global Target Operating Model, offshoring service desk & server management.​

 

Coventry Building Society – Project Manager
1995 – 1997

  • Established Borrower Retention Unit, supporting the Society’s business strategy.​

Certifications

  • SIAM Professional, SIAM Foundation (EXIN)

  • ITIL v2 Manager, v3 Foundation, v4 Foundation

  • Lean Six Sigma Green Belt

  • IS042001 – AI Management System Implementor

  • Gen AI Fundamentals - Databricks

  • VeriSM Professional, Foundation

  • Digital Transformation Officer | Digital Service Manager | Digital Integration Manager (EXIN)

  • Leadership in the Digital Age – Harvard Business School

  • AI Ethics – London School of Economics | Google AI Ethics | Microsoft AI Ethics

 Interests

  • AI Ethics: Actively pursuing recognition as an AI Ethicist.

  • Community Engagement: Support NGOs in India helping underprivileged children with hearing impairments.

  • Sustainability: Lead initiatives to recycle redundant IT equipment.

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© 2025 by Parmjit Singh

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