About Me

Transforming Businesses. Empowering People. Championing Ethical AI.
I bring over two decades of global IT delivery experience, a proven track record of turning challenges into opportunities, and a passion for ensuring technology serves both business and society.

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I am a Global IT Delivery & Transformation Leader with over 20 years’ experience driving service excellence, digital transformation, and business growth across industries including Retail, Public Sector, Financial Services, and Outsourcing.

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Over the course of my career, I have managed contracts valued between £10m–£40m+, led large-scale global teams, and successfully turned around underperforming accounts to deliver sustainable, measurable outcomes. My expertise spans SIAM, IT Service Management, Cloud, Automation, and Artificial Intelligence (AI) underpinned by strong commercial acumen and the ability to influence at board and CxO level.

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What defines my leadership is a blend of strategic vision, operational rigour, and client-centric focus, ensuring that transformation initiatives not only deliver immediate impact but also enable long-term growth and resilience.

Career Highlights

• £40m+ TCV Growth – Expanded Atos’ global Quick Service Restaurant account across Europe & China.

• Account Turnaround – Revived the underperforming Office Depot/Viking account, secured a £35m renewal, and expanded into Cloud & NOC services.

• Transformation Leadership – Designed and executed a global transformation model standardising people, processes, and technology across 20+ countries.

• Service Innovation – Introduced automation, chatbots, and AI-driven service desk enhancements to improve efficiency and customer experience.

• P&L Leadership – Delivered consistent profitability for accounts exceeding £11m annual revenue in Public Sector and Retail.

• Crisis Leadership – Steered teams and clients through the Covid-19 pandemic, ensuring service continuity while safeguarding employee wellbeing.

• Recognition – Twice awarded the Serco Pulse Award for leadership during major transitions and organisational change.

• Continual Growth – Completed executive programmes at Harvard Business School (Leadership in the Digital Age) and the London School of Economics (AI Ethics).

AI & Emerging Technologies

I have a strong passion for AI and its responsible use, with a particular focus on AI ethics, governance, and societal impact. To deepen my expertise, I have completed multiple AI-focused programmes covering AI governance, frameworks, generative AI, prompt engineering, and AI ethics.

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I am especially committed to ensuring transparency, security, and accountability in AI adoption , helping organisations balance innovation with trust and responsibility. Most recently, I achieved the ISO/IEC 42001 Lead Implementer qualification, strengthening my ability to guide businesses in adopting AI management systems with confidence and integrity.

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I continue to expand my understanding in this fast-evolving field and bring this knowledge into my leadership and advisory roles, ensuring that digital transformation strategies are both future-ready and ethically grounded.

Core Strengths

Service Delivery & Transformation: SIAM | ITIL | Cloud & Infrastructure | Automation | AI & Digital Ethics
Leadership & Strategy: P&L Management | Board-Level Engagement | Workforce Management | Change Leadership
Commercial & Growth: Account Management | Contract Negotiation | Bid Management | Pre-Sales | Business Development

Beyond Work – Social Impact

Alongside my professional journey, I am deeply committed to social responsibility and giving back. Over the past decade, I have partnered with NGOs in India to provide underprivileged children with recycled IT equipment.

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With my wife,I have also supported children with hearing impairments by distributing donated hearing aids from Birmingham Children’s Hospital. This work was highlighted in the Atos Annual Corporate Social Responsibility Report and featured in several media pieces.

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During the Covid-19 pandemic, I spearheaded fundraising initiatives, including commissioning a stained-glass NHS tribute window to honour frontline workers. I also stepped far out of my comfort zone to take part in a charity “Strictly Come Dancing” competition in support of Zoë’s Place, an unforgettable experience that combined challenge with immense fulfilment.

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At my core, I believe in the power of technology, leadership, and compassion to transform businesses and communities, always focusing on impact, integrity, and inclusivity.